+ Does this service include domain registration and/or site migration?

• No. You will need to register for a domain and migrate your existing content.

+ Does this service include image or copy implementation?

• No. After installation, you will have a website that resembles the demo site with placeholder images and copy.

+ Will my website be built as a new trial site or can I build on top of an existing site?

• If you are interested in a 7.1 template, the website will be built as a new trial site. If you already have an existing Squarespace site, you will be required to move your domain to the new site by following these steps, migrate all of your content, and cancel the subscription that you have on your current site. Please be aware that you may or may not be entitled to a refund when cancelling your subscription.
• If you are interested in a 7.0 template and currently have a 7.0 subscription, it is possible to build on top of your existing site. You will not be required to move your domain or migrate your content.

+ I need more pages other than the pages on the demo site. What should I do?

• We would be happy to add pages for an additional fee. Please email us for a quote.

+ Do you offer tech support?

• We would be happy to offer support on how to recreate the pages as it appears in the template's demo site. However, we do not offer support for additional pages, capabilities or customizations.

+ Does this service include domain registration and/or site migration?

• No. You will need to register for a domain and migrate your existing content.

+ Will my website be built as a new trial site or can I build on top of an existing site?

• If you are interested in a 7.1 template, the website will be built as a new trial site. If you already have an existing Squarespace site, you will be required to move your domain to the new site by following these steps, migrate all of your content, and cancel the subscription that you have on your current site. Please be aware that you may or may not be entitled to a refund when cancelling your subscription.
• If you are interested in a 7.0 template and currently have a 7.0 subscription, it is possible to build on top of your existing site. You will not be required to move your domain or migrate your content.

+ I need more pages other than the pages on the demo site. What should I do?

• We would be happy to add pages for an additional fee. Please email us for a quote.

+ Do you offer tech support?

• We would be happy to offer support on how to recreate the pages as it appears in the template's demo site. However, we do not offer support for additional pages, capabilities or customizations.

+ What is the lead time?

• Your logo will be packaged and delivered to you in five business days.

+ What should I expect after purchase?

• Shortly after your purchase, you will receive an email from us with a timeline for delivery. On the day of delivery, you will receive an email from us with a zip file containing 1) your new logo in .ai, .eps and .png formats, 2) a style guide PDF and 3) matching Google Font files.

+ Can I purchase the logo font?

• Unfortunately, no. The fonts used in our wordmark logos require a subscription to creative cloud software.

+ What programs do I need?

• You will need Adobe Illustrator CC (download free trial here).

+ What's included?

• Color guide
• Font catalog
• A logo file (.ai) which we will teach you how to customize and package via a step-by-step video tutorial so you can create your own wordmark logo. (Please note: A wordmark logo is a text-only logo that includes only the brand name, no symbols or badges.)
• A style guide template (.ai) which we will teach you how to customize via a step-by-step video tutorial to use as an art direction guide for your brand
• 2 worksheets with exercises to help you craft a strong pitch and find the right keywords for your brand

+ I am interested in the DIY Branding Kit, but I've already purchased the Font Catalog and/or Color Guide in the past. What should I do?

• Please email us the order number(s) for your past purchases and we would be happy to discount the amount spent from your total.

+ What is the difference between a vector file and image file?

• In short: scalability. Vector files can be resized without losing image quality, while image files cannot be resized without losing image quality. That being said, image files are more transferable than vector files.

+ How do I know how many words I need?

• The number of words you need depends on a variety of factors, like the content type, page layout and site imagery. Please email us with your desired content type and website URL for an estimate.

+ How far in advance should I book?

• We are usually booked out about 1-2 months in advance. Please plan accordingly.

+ I am having trouble installing Photoshop CC.

• Please consult this troubleshooting guide for Photoshop CC.

+ I am having trouble opening the file.

• Our templates were created on the most recent version of Photoshop CC. Please make sure that the program you are operating on is up to date.

+ My fonts aren't showing up properly.

• You must download the fonts included in your template prior to customizing the template. Please downloaded the fonts by clicking on 02_DownloadTheseFonts in your template folder.

+ I don't see the same modules on my Photoshop workspace as the ones on the live demonstration.

• Our templates utilize the following modules: Character, Color, and Layers. Select Window from the top bar and check Character, Color and Layers. The modules should appear on the right side of the canvas.

+ My text won't fit. What should I do?

You can do one of four things:

1. Resize the text box boundary. You can do this by clicking on the text and dragging the corner of the text box.
2. Adjust the font size. Head over to the Character module and edit the font size field.
3. Adjust the leading. Leading refers to what is more commonly known as line height, or the spacing between lines of text. Head over to the Character module and edit the leading field.
4. Adjust the tracking. Tracking refers to the spacing in between letters. This is a last resort, since tracking plays a significant role in the look and feel of our designs. Head over to the Character module and edit the tracking field.

+ The text disappeared while I was editing. What should I do?

• The text likely exceeded the text box boundary. Please consult the four options above.

+ How do I change the background color?

Please take the following steps:

1. Double-click on the Background layer.
2. Select "Color Overlay".
3. Click on the color swatch and choose your desired color from the Color Picker or enter your CMYK/RGB/HEX metrics.

+ I want to insert an image into the template. How do I adjust the size?

Please take the following steps:

1. Select the layer that the image is on.
2. Press Command + T (Mac) or Ctrl + T (PC). A box should appear, depicting the image boundary.
3. Click and drag a corner of the image while pressing down the Shift key to adjust the sizing without affecting the image aspect ratio.

+ My printer asked me to "convert to shapes". What does this mean?

Printers often ask their clients to convert their text into shapes since they likely do not own the fonts used in the template, and therefore the fonts would not render properly on their operating system. Simply follow the steps below:

1. Right-click on the text layer.
2. Select "Convert to Shape".
3. The "T" icon should change to a "shape" icon. That's it!
4. Go to “File” > “Save As…” > change the format to Photoshop PDF.

+ Do you have any printer recommendations?

• Japan Printing & Graphics
• Fine Print, Inc.
• G & P Printing
• Middle Press (for letterpress projects)
• MOO